FAQ

Call or WhatsApp 0701 599 565, or fill in the booking form on any page. We confirm the slot the same day and send you the crew details the evening before.

Two days is comfortable for a standard clean. We keep capacity for same-day and emergency callouts, which carry a small surcharge.

Yes. Regular clients are assigned a consistent crew wherever scheduling allows, and you can name a preferred cleaner on the booking form.

Size, condition and access. The rates published on the pricing page assume a home in normal condition. Heavily soiled properties, post-construction sites and difficult access are quoted after a site visit.

M-Pesa or bank transfer, on completion for one-off jobs and monthly in arrears for contracts. We issue a receipt for every payment.

No. Quotes and site visits within Nairobi are free.

Not necessarily. Many clients leave keys with a caretaker or neighbour. If you'd rather be present for the first clean, most people are — it's the easiest way to walk us through what matters to you.

Yes, everything. Machines, cloths, chemicals and protective equipment all come with the crew. If you prefer we use your own products — for allergies or surface reasons — just say so when booking.

Our standard range is low-toxicity and safe once surfaces are dry. Fumigation is different — we'll give you a re-entry time and written safety guidance for those treatments.

Every team member is background-checked, holds a valid certificate of good conduct, and is issued with 254 Cleaners identification. Ask to see the ID at the door.

We carry liability cover. Report it within 48 hours and we'll assess and settle it. Damage is rare, but pretending otherwise would be dishonest.

Tell us within 24 hours and we return and re-do the area at no charge. Our supervisor inspects against a checklist before the crew leaves, so this should be caught before you ever see it.